Airbnb restricts checkout chores hosts can demand

Summarised from 2 outlets · Updated 22 Oct, 23:03 · Archive

Airbnb guests will no longer be required to wash dishes, strip beds or take out the trash at checkout from 20 November.

Airbnb is restricting the checkout chores hosts can demand from guests, with new rules taking effect on 20 November. Guests will no longer be required to wash dishes, strip beds or take out the trash. They can still be asked to leave dishes in the sink, gather used towels and sort trash and recycling, but hosts generally cannot require chores typically handled by professional cleaners.

Checkout chores have been a recurring point of contention for Airbnb guests, particularly when they are also paying cleaning fees. The company has acknowledged that these fees can create different expectations between hosts and travellers.

Hosts must now disclose all house rules and requests in a designated section of their listing before guests book. They can no longer add extra requirements through messages, signs inside the property or other sections of a listing. Airbnb is standardising house rules into seven categories covering overnight guests, quiet hours, pets, smoking and whether guests must lock up at checkout. Exceptions may apply in certain circumstances, such as requiring guests to put trash in animal-proof containers in areas with bears.

How it is being reported

• Airbnb guests no longer have to wash the dishes or strip the beds at checkoutAirbnb guests may soon have fewer chores to tackle before checking out.News4Jax · 22 Oct, 22:33
• Airbnb guests no longer have to wash the dishes or strip the beds at checkoutAirbnb guests may soon have fewer chores to tackle before checking out.Clickorlando · 22 Oct, 22:33

In this story: Airbnb · Brian Chesky

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