Apple confirms iPhone Duo display cracking issue after launch

Summarised from 2 outlets · Updated 30 Oct, 22:32 · Archive

Apple has confirmed that some iPhone Duo foldable phones are developing cracks on the inner display shortly after the device's launch. The iPhone Duo began shipping on 23 October at a starting price of $1,999. Within days, owners reported cracks forming along the centre of the inner 7.6-inch display, with some describing bright white lines spreading across the screen and unusual noises before failure.

Apple said the issue affects a small number of iPhone Duo units and advised affected customers to contact AppleCare for replacements. The company issued a memo to Apple Stores and Authorized Service Providers instructing technicians how to diagnose and address the problem, suggesting the issue is widespread enough to warrant official guidance. The memo said impacted units tend to exhibit defects quickly after use. Apple stated there is no recall and has not yet launched a public repair programme on its website.

The electronics repair website iFixit, which conducted a teardown of the device, suggested the problem is likely related to a defective hinge on affected units. However, Apple has not publicly commented on the underlying cause of the failures.

How it is being reported

• Apple Alerts Stores to iPhone Duo's Display Cracking IssueIn a memo shared with Apple Stores and Apple Authorized Service Providers this week, and later obtained by MacRumors , Apple provided technicians with guidance on how to diagnose and address the iPhone Duo's inner display cracking issue. If a customer reports the issue, Apple advised technicians to inspect the iPhone Duo and repair or replace it in accordance with their standard procedures. While the instructions themselves are straightforward, the fact that Apple issued an internal memo suggests the issue is widespread enough to warrant official guidance. Apple's memo said the issue affects…MacRumors · 30 Oct, 22:20
• Apple confirms some iPhone Duo screen problems after launchApple's iPhone Duo screens are cracking near the hinge just days after its $1,999 launch, and iFixit's CT scans may reveal what's going wrong.Fox News · 29 Oct, 15:56

In this story: Apple · iFixit · AppleCare

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log