AT&T and Apple address iPhone 18 Pro Max cellular issues

Summarised from 2 outlets · 5 reports · Updated 3 Oct, 03:18 · Archive

AT&T and Apple are working to resolve cellular problems affecting iPhone 18 Pro Max users on AT&T's network.

AT&T acknowledged the issue in a statement to customers, advising iPhone 18 Pro Max owners to update to the latest available software immediately. Apple released iOS 27.0.1 along with a carrier settings update (version 72.1) for affected devices. AT&T said its top priority is ensuring customers can stay connected.

However, many affected users report that the software update has not resolved their cellular problems. The underlying cause of the issue has not been disclosed. Thousands of iPhone 18 Pro Max users have been unable to connect to AT&T's network, with some entering SOS mode. Engadget reports that Apple has acknowledged a hardware issue, though further details about replacements were not provided in the available text.

How it is being reported

• Apple Says iPhone 18 Pro Max Users With AT&T Cellular Issue Need to Have Device ReplacedMacRumors · 3 Oct, 04:21
• Apple acknowledges AT&T network bug on iPhone 18 Pro MaxEngadget · 3 Oct, 03:10
• AT&T and Apple Just Took Steps Toward Fixing iPhone 18 Pro Max IssueMacRumors · 2 Oct, 20:29
• AT&T on iPhone 18 Pro Max Issues: 'We Are Working With Apple'MacRumors · 2 Oct, 17:18
• AT&T Acknowledges iPhone 18 Pro Max Issues: 'Update Immediately'MacRumors · 2 Oct, 04:42

In this story: AT&T · Apple · iPhone 18 Pro Max

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem