Welcome Break Rotherham tops motorway services satisfaction survey

Summarised from 3 outlets · Updated 10 Nov, 04:13 · Archive

Welcome Break Rotherham on the M1 in south Yorkshire received a 99% satisfaction rating from more than 37,000 motorists in an annual survey by Transport Focus, the independent watchdog. The newly opened service station, which launched in January 2025, was followed by seven others achieving the same score, including Moto Rugby, Moto Sawtry and Welcome Break Sarn Park. A total of 123 motorway services were included in the survey, which assessed toilets, accessibility, food and drink, facilities for HGV drivers and electric vehicle charging.

Welcome Break Rotherham offers a gym, children's play area, Changing Places toilet and dedicated HGV facilities. Overall satisfaction with motorway services reached 95%, up from 94% in 2023 and 93% in 2022. Welcome Break's Hartshead Moor Eastbound showed the most improvement, rising from 80% satisfaction in 2022 to 97% in 2026.

Watford Gap Northbound on the M1 ranked lowest with 86% satisfaction, down 9% from 2023. The Northamptonshire service is jointly the oldest on the network, having opened in November 1959. Roadchef, which operates Watford Gap, runs four of the five lowest-rated services overall. The company has announced over £300 million investment across its business over the next five years. Moto and Extra recorded average scores of 96%, 3% higher than Roadchef's 93%.

How it is being reported

• UK's best and worst motorway services ranked in new surveyWatford Gap, which is on the M1 in Northamptonshire, has been ranked the UK's worst motorway service, with one of the country's newest coming out topThe Mirror · 10 Nov, 04:27
• Britain's best motorway services named as northern spot on the M1 with a gym, play area and outdoor exercise space - while the worst is blasted for filthy toilets and dated facilitiesMore than 37,000 visitors had their say in the latest national survey - revealing Britain's highest and lowest-rated motorway services.Daily Mail · 10 Nov, 00:57
• Britain’s best and worst motorway services ranked by thousands of motoristsWelcome Break Rotherham on the M1 in south Yorkshire topped a survey of 37,000 drivers.Evening Standard · 10 Nov, 00:01

In this story: Welcome Break Rotherham · Transport Focus · M1 · Watford Gap · Roadchef · Moto · Extra

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log