Norfolk council urged to compensate 150 pensioners over bus pass delays

Summarised from 2 outlets · Updated 15 Oct, 11:32 · Archive

Computer issues delayed free bus passes for 150 Norfolk pensioners after the council switched databases.

Computer issues have delayed free bus pass renewals for approximately 150 pensioners in Norfolk after the council switched to a new database to manage over 190,000 concessionary passes. The problem occurred because the software supplier had to remove the auto-renewal process while correcting another error that was renewing passes for the wrong people.

The delay meant the affected pensioners only received their passes after their existing ones had expired. They were forced to pay for bus trips during a period of several days while the issue was resolved. Norfolk County Council confirmed the problem is now fully resolved and there will be no further delays.

County councillor Alexandra Kemp has called for the council to compensate those pensioners who had to buy tickets for essential trips to doctors' surgeries and shops because they did not have their passes. A council spokesperson said about 150 passes were slightly delayed but stated the authority was not aware of any passes failing to be received.

How it is being reported

• Calls to compensate 150 pensioners after computer blunder delays free bus passesComputer issues meant 150 pensioners in Norfolk were hit by a delay in getting their concessionary bus passes renewed.Norwich Evening News · 15 Oct, 11:10
• Calls to compensate 150 pensioners after computer blunder delays free bus passesComputer issues meant 150 pensioners in Norfolk were hit by a delay in getting their concessionary bus passes renewed.Eastern Daily Press · 15 Oct, 11:10

In this story: Norfolk County Council · Norfolk · Alexandra Kemp

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