'Customers are responding': Is Northern finally on the right track as passenger numbers jump?

As reported by Yorkshire Post · Updated 22 Oct, 20:13 · Archive

After years of being a byword for unreliable services, rail operator Northern is seeing passenger numbers rise and has even more ambitious targets for the future. Commercial and customer director Alex Hornby speaks to Chris Burn about the company’s new approach.

'Customers are responding': Is Northern finally on the right track as passenger numbers jump? — Image: Yorkshire Post

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'Customers are responding': Is Northern finally on the right track as passenger numbers jump?After years of being a byword for unreliable services, rail operator Northern is seeing passenger numbers rise and has even more ambitious targets for the future. Commercial and customer director Alex Hornby speaks to Chris Burn about the company’s new approach.Yorkshire Post · 22 Oct, 20:13