David Jones tightens refund policy as administration sales surge

Summarised from 2 outlets · Updated 8 Nov, 23:26 · Archive

David Jones has shortened its exchange deadline to 14 days from November 7 while reporting record sales since entering voluntary administration.

David Jones has updated its refund and exchange policies since entering voluntary administration. From 7 November, customers will have 14 days to return items for an exchange unless they are faulty. Items purchased before 7 November can still be returned within 30 days. Returns can be made in store or by post for online orders to receive a refund, though clearance items, gift cards and fresh food cannot be returned.

The company's receivers, FTI Consulting, reported that foot traffic and sales throughout David Jones stores and online have been at record levels since their appointment. The firm said the 188-year-old retailer would remain fully operational and continue serving customers throughout Australia and New Zealand. FTI Consulting said it had very positive engagement with David Jones' trade partners, though there were limited instances of brand partners withdrawing from some stores.

Customers continue to be protected under Australian Consumer Law for purchases made at David Jones. Gift cards are no longer being offered for sale, and customers have been advised to spend unused gift cards as soon as possible.

How it is being reported

• David Jones overhauls customer refund policy as receivers reveal surge in salesIt seems Australians can’t get enough of David Jones since the renowned department store went into voluntary administration.Perth Now · 8 Nov, 22:57
• David Jones overhauls customer refund policy as receivers reveal surge in salesIt seems Australians cannot get enough of David Jones since the renowned department store went into voluntary administration.The West Australian · 8 Nov, 22:56

In this story: David Jones · FTI Consulting · Australia · New Zealand

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