Which? warns private dental complaints system is 'broken'

Summarised from 2 outlets · 3 reports · Updated 6 Oct, 00:30 · Archive

Private dental patients face a 'broken' complaints system when dealing with treatment problems, Which? warns.

Which? has warned that private dental patients face a 'broken' complaints system when dealing with unexpected costs or treatment problems. The watchdog surveyed private dental patients who had experienced a problem and found that 39 per cent felt costs were excessive.

One dental patient was left with costs exceeding £10,000 after undergoing multiple failed root canal treatments. The case highlights concerns about both treatment failures and the financial burden placed on patients seeking private dental care.

How it is being reported

• Dental patient left with costs exceeding £10,000 after multiple failed root canal treatmentsThe Independent · 6 Oct, 00:01
• Private dental patients facing ‘broken’ complaints system, Which? warnsEvening Standard · 6 Oct, 00:01
• Private dental patients facing ‘broken’ complaints system, Which? warnsIndependent Business · 6 Oct, 00:01

In this story: Which?

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