Derby couple offered £60 over 'ruined' honeymoon due to boiler failures

Summarised from Derbyshire Live's report · Updated 29 Oct, 06:57 · Archive

A Derby couple say their honeymoon was ruined after their home lost hot water, heating and electricity due to a boiler problem while they were away.

David and Imogen Bell say their seven-day honeymoon to the Dominican Republic in September was ruined by problems at their Chaddesden home. Their boiler was condemned during a gas inspection the day before they were due to fly out. Although they were told it would be fixed within 24 hours, complications meant the work could not be completed until the following week, leaving Mr Bell's children and sister-in-law without hot water, heating or normal bathing facilities over the weekend and into the week.

The situation worsened when engineers came to finish the repairs. A fire broke out in the cavity wall, forcing Mr Bell's sister-in-law and her partner to evacuate the property. Following the couple's complaint, Derby Homes launched an investigation into the circumstances. The housing association offered £60 compensation, which the Bells have described as 'offensive' given the disruption caused to their honeymoon and the safety concerns at their property.

Read the report

• Derby couple's anger over £60 compensation for boiler issues which 'ruined' honeymoonThey have branded the offer from their housing association as 'offensive'Derbyshire Live · 28 Oct, 20:05

In this story: David Bell · Imogen Bell · Derby Homes · Chaddesden · Dominican Republic · Derby

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