Chick-fil-A opens first Scottish restaurant with drive-thru

Summarised from 2 outlets · Updated 13 Oct, 13:08 · Archive

Chick-fil-A will open its first Scottish restaurant at Hamilton Palace Grounds near Glasgow on Thursday, 29 October. The new location is the chain's first UK drive-thru and will be housed in the former KFC building at Unit B of Palace Grounds Retail Park.

The restaurant will operate Monday to Saturday, 10am to 10pm, and will be closed on Sundays, continuing a tradition established by founder Truett Cathy to give staff a day off. It will offer dine-in, takeaway and drive-thru services.

Chick-fil-A's drive-thru model differs from traditional fast-food ordering. Staff will take orders face-to-face using handheld tablets, sending orders directly to the kitchen while customers move through the queue, rather than relying solely on speaker boxes. The menu will include the Original Chick-fil-A Chicken Sandwich, hand-squeezed lemonade, milkshakes, salads and grilled chicken options.

Planning permission granted earlier this year included space for 66 to 68 diners, a rear extension, digital menu boards, outdoor seating and car park changes. Joanna Symonds, head of UK operations at Chick-fil-A, said the opening 'marks an important step forward' for the company.

How it is being reported

• Opening date revealed as Chick-fil-A set to open near GlasgowChick-fil-A has confirmed the opening date for its first restaurant in Scotland at Hamilton Palace Grounds near Glasgow.Glasgow Times · 13 Oct, 12:33
• First look at Chick-fil-A near Glasgow ahead of first drive-thru in Scotland opening dateThe new fast food restaurant in Hamilton will debut the brand's signature US drive-thru experience.Glasgow Live · 13 Oct, 11:46

In this story: Chick-fil-A · Hamilton · Glasgow · Scotland · Joanna Symonds · Truett Cathy

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