Tesco shoppers in Swindon face lengthy delivery delays

Summarised from 3 outlets · Updated 10 Oct, 13:43 · Archive

Shoppers ordering from Tesco Extra Swindon reported waiting up to eight hours for deliveries without notification.

Shoppers at Tesco Extra on Octal Way in Swindon have reported substantial delays to online deliveries. Some residents said they waited up to eight hours for their groceries to arrive without receiving notification of the delay.

Customer Janet Harvey reported that her 8-9am delivery slot arrived at 10am without advance warning. Another shopper, Kelly Wilson, said her delivery was eight hours late, and she was told the reason was that many drivers were absent. A further customer reported that tracking for their delivery stopped mid-journey, and when they contacted customer service, they were informed the driver had experienced vehicle problems and had to return to base.

Multiple delivery vans were spotted in the Tesco car park during the afternoon, suggesting operational issues at the depot.

Tesco said that the vast majority of its online orders arrive within their booked delivery slot. A spokesperson stated: 'On the rare occasion that an order is delayed, we work hard to let customers know as soon as possible and will always do what we can to help - whether that's rescheduling their delivery or, where possible, offering them the option to collect from a local store.'

How it is being reported

• Frustration as Tesco shoppers left waiting 'eight hours' for deliveriesSwindon residents who ordered from Tesco Extra Swindon were left waiting up to eight hours for their deliveries.Swindon Advertiser · 10 Oct, 13:06
• Frustration as Tesco shoppers left waiting 'eight hours' for deliveriesSwindon residents who ordered from Tesco Extra Swindon were left waiting up to eight hours for their deliveries.Wiltshire Times · 10 Oct, 13:06
• Frustration as Tesco shoppers left waiting 'eight hours' for deliveriesSwindon residents who ordered from Tesco Extra Swindon were left waiting up to eight hours for their deliveries.Gazette & Herald · 10 Oct, 13:06

In this story: Tesco · Swindon · Octal Way

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem