Ghost tour company denies no-show claims after customer complaints

Summarised from 3 outlets · Updated 27 Oct, 17:58 · Archive

Mystic Nights has rejected complaints from customers who claim ghost tours failed to go ahead as advertised.

Mystic Nights, which offers paranormal walks at former asylums, castles and historic locations across the UK, has responded to complaints from customers who claim events they booked either did not happen or had no organisers present.

The company, which advertises tours from Manchester to Lincolnshire with many based in West Yorkshire locations including Menston, Skipton, Haworth and Hebden Bridge, has blamed recent issues on technical faults with its booking system and communication failures.

Several customers raised concerns with the Telegraph & Argus about events they had booked, including a ghost walk at the former High Royds Asylum site in Menston. One customer claimed that a group gathered at the expected meeting point and became concerned when no organisers appeared. Other customers raised concerns about communication surrounding events, refund requests and subsequent interactions with the company online.

A key dispute centres on a High Royds ghost walk held earlier this month. Customers who spoke to the Telegraph & Argus maintain they attended what they believed to be the correct meeting point and were left waiting. Mystic Nights disputes this account, saying updated meeting point instructions were sent to attendees before the event and that the walk proceeded as planned. The company has provided screenshots which it says show revised location details being emailed to customers on the afternoon of the event.

The company's response followed enquiries by local media after the complaints emerged.

How it is being reported

• Ghost tour company addresses complaints after customers claim events were no-showsA ghost tour company has responded to complaints from customers who claim events failed to go ahead as advertised.Keighley News · 27 Oct, 17:30
• Ghost tour company addresses complaints after customers claim events were no-showsA ghost tour company has responded to complaints from customers who claim events failed to go ahead as advertisedWharfedale Observer · 27 Oct, 17:29
• Ghost tour company addresses complaints after customers claim events were no-showsA ghost tour company has responded to complaints from customers who claim events failed to go ahead as advertised.Telegraph & Argus · 27 Oct, 17:22

In this story: Mystic Nights · High Royds Asylum · Menston · Skipton · Haworth · Hebden Bridge · West Yorkshire

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