Global Microsoft outage disrupts services across North Yorkshire

Summarised from 4 outlets · 12 reports · Updated 15 Nov, 00:26 · Archive

A global Microsoft outage left millions without access to emails and Teams, disrupting GP surgeries, councils, schools and hospitals across York and North Yorkshire.

A global Microsoft outage that began late Thursday left millions without access to emails, Teams and other services worldwide, causing significant disruption across York and North Yorkshire on Friday.

GP surgeries in the region were among the first services hit. Priory Medical Group, which operates eight surgeries including practices in Fulford, Heworth and Acomb, was initially unable to access its prioryCARE platform on Friday morning, though patients could access the system by late morning. Derwent Practice in Norton, near Malton, reported delays in preparing and sending clinical and administrative correspondence and processing referral forms.

Council services were also affected. North Yorkshire Council and City of York Council both warned residents that online services were experiencing problems and advised those with urgent issues to telephone instead. York council said it had 'put more resource into dealing with calls' as it expected higher than normal call volumes due to staff being unable to access emails. Despite the disruption, council spokespeople said other services were operating as normal.

Schools faced communication challenges. Richmond School was unable to access student absence voicemails or receive emails. Assistant headteacher Clare Clish advised parents that if their child was absent they should call the school's main switchboard on 01748 850111. Selby MP Keir Mather's constituency office also experienced email disruption and urged constituents to telephone for urgent matters.

Healthcare services were hit harder. York and Scarborough Teaching Hospitals NHS Foundation Trust said it was experiencing some IT system issues, though it assured patients that appointments should continue and urgent care remained available. However, hospitals in Leeds, Bradford, Sheffield and Rotherham said clinical systems had not been affected and appointments were going ahead as planned.

Microsoft said by Friday midday it was seeing 'early signs of stabilisation' and 'encouraging recovery progress in Europe', but acknowledged that service capacity had not yet returned to normal levels and that health remained variable as traffic was carefully reintroduced.

How it is being reported

• Global Microsoft outage causes disruption to councils and schools in North YorkshireA global Microsoft outage is causing disruption across North Yorkshire, affecting council services, schools and a local MP's office.The Press (York) · 14 Nov, 05:00
• Global Microsoft outage causes disruption to councils and schools in North YorkshireA global Microsoft outage is causing disruption across North Yorkshire, affecting council services, schools and a local MP's office.Gazette & Herald (Malton) · 14 Nov, 05:00
• Microsoft outage: Yorkshire councils and police hitThe issue has meant councils, police services and many NHS services have no access to emails.BBC York And North Yorkshire · 13 Nov, 13:26
• GPs, councils and firms scramble as Microsoft outage hits York and North YorkshireGPs, councils and businesses in York and North Yorkshire were sent scrambling after a global Microsoft outage caused issues across the board.Gazette & Herald (Malton) · 13 Nov, 12:23
• GPs, councils and firms scramble as Microsoft outage hits York and North YorkshireGPs, councils and businesses in York and North Yorkshire were sent scrambling after a global Microsoft outage caused issues across the board.York Press · 13 Nov, 12:23
• Global Microsoft outage causes disruption to councils and politiciansA global Microsoft outage is causing disruption across North Yorkshire, affecting council services, schools and a local MP's office.The Press (York) · 13 Nov, 12:00
• Global Microsoft outage causes disruption to councils and politiciansA global Microsoft outage is causing disruption across North Yorkshire, affecting council services, schools and a local MP's office.Gazette & Herald (Malton) · 13 Nov, 12:00
• York GP systems down as Microsoft outage hits - LIVEOnline systems at GP systems in York are down as a global Microsoft outage hits the city, sending businesses scrambling.York Press · 13 Nov, 10:19
• York patients urged to phone GP surgeries as services hit by Microsoft outageYork patients are being urged to phone GP surgeries as a global Microsoft outage means staff are unable to access online platforms.Gazette & Herald (Malton) · 13 Nov, 10:07
• York patients urged to phone GP surgeries as services hit by Microsoft outageYork patients are being urged to phone GP surgeries as a global Microsoft outage means staff are unable to access online platforms.The Press (York) · 13 Nov, 10:07
• Global Microsoft outage may lead to disruption at surgeriesA global IT outage is continuing to cause widespread disruption.Gazette & Herald (Malton) · 13 Nov, 10:03
• Global Microsoft outage may lead to disruption at surgeriesA global IT outage is continuing to cause widespread disruption.The Press (York) · 13 Nov, 10:03

In this story: Microsoft · Priory Medical Group · North Yorkshire Council · City of York Council · Richmond School · Keir Mather · York and Scarborough Teaching Hospitals NHS Foundation Trust · North Yorkshire

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log