GP practice websites crash after provider enters administration
Summarised from 3 outlets · Updated 29 Oct, 10:27 · Archive
GP practice websites have crashed after Silicon Practice entered administration, affecting fewer than 10 per cent of practices.
GP practice websites have crashed after their provider Silicon Practice went into administration, disrupting appointment booking systems across England and Wales. The outage also affects online consultation services and chatbots at affected surgeries. East Hill Surgery in Colchester is among the practices impacted, with patients encountering error messages when attempting to use the website.
NHS England confirmed that fewer than 10 per cent of its more than 6,000 GP practices use Silicon Practice and have been affected by the collapse. An NHS England spokesperson said the majority of GP practice websites continue to operate normally. East Hill Surgery issued a statement advising patients that they can still access online consultation services through the NHS App or Ask my GP alternative.
Patients unable to use the NHS App or facing urgent needs have been directed to contact their practice by telephone. NHS England has contacted affected practices with guidance on maintaining business continuity and minimising disruption to patient care. The practices have apologised for the inconvenience whilst alternative arrangements are put in place.
How it is being reported
- GP practice websites crash leaving patients unable to book appointmentsGP surgery websites crash after Silicon Practice enters administration, affecting East Hill Surgery in Colchester; patients urged to phone or use NHS App.Colchester Gazette · 29 Oct, 09:31
- GP practice websites crash leaving patients unable to book appointmentsGP surgery websites crash after Silicon Practice enters administration, affecting East Hill Surgery in Colchester; patients urged to phone or use NHS App.Brentwood Guardian · 29 Oct, 09:31
- GP practice websites crash leaving patients unable to book appointmentsGP surgery websites crash after Silicon Practice enters administration, affecting East Hill Surgery in Colchester; patients urged to phone or use NHS App.Echo (Basildon) · 29 Oct, 09:31
In this story: Silicon Practice · East Hill Surgery · NHS England · Colchester · England · Wales
This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log
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