Halifax customers must switch to Lloyds app by October 31

Summarised from 2 outlets · Updated 19 Oct, 13:43 · Archive

Halifax is shutting its online banking app and website from October 31, requiring customers to switch to Lloyds Bank.

Halifax is shutting down its online banking app and website from October 31. Customers must switch to the Lloyds Bank app before this date to avoid being locked out of their accounts from November 1 onwards.

MoneySavingExpert has issued a reminder to all Halifax customers about the deadline. The team said that Halifax will be absorbed into Lloyds Banking Group, with the app and online banking closing completely from October 31. Customers will not permanently lose access to their accounts, but will be unable to use the Halifax platform after the deadline.

The switch is straightforward. Customers should open their Halifax app, where they will see a notification prompting them to move to Lloyds. Most customers will have already received this message during recent months as part of a phased rebrand. After clicking through, they will be directed to download the Lloyds Bank app from the App Store and log in with their existing Halifax details. No new login is required, and all products will appear in the Lloyds app once the switch is complete. Online banking users will receive similar instructions when they log in.

How it is being reported

• All Halifax customers must make switch by October 31 to avoid 'lockout'Customers risk being unable to access their accounts if they don't make this changeThe Mirror · 19 Oct, 13:25
• Halifax customers 'locked out' risk after October 31 deadlineCustomers who use the online service have two weeks to complete the change or risk being 'locked out' of their accountsDaily Express · 19 Oct, 09:29

In this story: Halifax · Lloyds Banking Group · MoneySavingExpert

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