Hampshire council explores AI phone bookings for recycling centres

Summarised from 2 outlets · Updated 7 Oct, 07:13 · Archive

Hampshire County Council is considering AI phone bookings for recycling centre appointments.

Hampshire County Council is exploring the use of artificial intelligence to allow residents to book recycling centre appointments by phone. The proposal comes after concerns were raised that older people and those without digital access are unable to use online booking systems for the service.

The council is considering this option following an October 1 debate about online access to recycling centres. The AI phone booking system would provide an alternative to the existing online appointments system, potentially ensuring that residents who lack digital skills or internet access can still book visits.

How it is being reported

• Hampshire council explores Artificial Intelligence phone bookings for recycling centresHampshire County Council is considering using Artificial Intelligence (AI) to help residents book recycling centre appointments by phone after concerns were raised that older and digitally excluded people are being shut out of the service.Bordon Herald · 7 Oct, 06:52
• Hampshire council explores AI phone bookings after recycling centre line axedHampshire County Council considers AI phone bookings for recycling centres after October 1 debate over online access for older and digitally excluded residents.Southern Daily Echo · 7 Oct, 03:30

In this story: Hampshire County Council · Hampshire

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