Virgin Media to close free email service for millions of users
Summarised from 2 outlets · Updated 13 Nov, 11:39 · Archive
Virgin Media is shutting its free email service, offering users the option to transfer to Junara or move elsewhere.
Virgin Media is closing its free email service, leaving millions of account holders to decide their next step. The closure affects addresses ending in virginmedia.com, virgin.net, ntlworld.com and blueyonder.co.uk. The company stopped offering email accounts to new customers in May 2022.
Affected users will have at least 45 days from their first communication to choose an option. They can transfer to Junara, an email provider owned by Atmail, to keep their existing address; download their emails and data to move to another provider; or close their account entirely. Those who do not meet the initial deadline can reactivate suspended accounts within a further 120 days, after which the account and its data will be permanently deleted.
Current Virgin Media broadband, landline or TV customers who switch to Junara will receive their first 12 months free, subject to a 99p transfer fee. Customers needing additional support will be offered 18 months free. Former Virgin Media customers no longer using those services must sign up to a standard Junara plan. The company warned that its official messages will not include clickable sign-up links, and customers should be cautious of unexpected requests for personal details or payment information.
How it is being reported
- How Virgin Media 02 customers can keep free emails as service endsVirgin Media email users face a choice over transferring to Junara. Find out which addresses are affected, the deadlines and the fees.The Press (York) · 13 Nov, 11:05
- How Virgin Media 02 customers can keep free emails as service endsVirgin Media email users face a choice over transferring to Junara. Find out which addresses are affected, the deadlines and the fees.Gazette & Herald (Malton) · 13 Nov, 11:05
In this story: Virgin Media · Junara · Atmail
This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log
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