news.today
Hello · Register today | LoginHello · My Account[—] [32]
UK

Police AI tool Bobbi shortlisted for national award

Summarised from 2 outlets · Updated 26 Oct, 22:02 · Archive

An AI tool named Bobbi has been shortlisted for a national policing award after handling over 10,000 interactions.

An AI tool named Bobbi has been shortlisted for a national policing award. The agentic AI solution is the first of its kind to be deployed in UK policing and is currently in use by Thames Valley Police and Hampshire & Isle of Wight Constabulary. It has been recognised after being shortlisted at the National Police Chiefs' Council Innovation and Digital Awards 2026.

Bobbi has already handled more than 10,000 interactions and resolved 75 per cent of enquiries without human intervention. The technology offers a conversational, digital-first way for the public to interact with police services online and can escalate enquiries to trained contact handlers if needed.

Chief Superintendent Clare Knibbs said: 'To be shortlisted at the NPCC Innovation and Digital Awards is a fantastic achievement and a reflection of the hard work, collaboration and innovation shown by everyone involved in delivering Bobbi.' She added that the tool's aim was to improve the experience of those contacting police, making it easier for people to access information and support while allowing contact management teams to focus on urgent and complex incidents. Bobbi was developed in partnership with Salesforce and Humberside Police.

Police AI tool Bobbi shortlisted for national award
Image: Basingstoke Gazette

Comments (0)

How it is being reported

In this story: Bobbi · Thames Valley Police · Hampshire & Isle of Wight Constabulary · National Police Chiefs' Council · Salesforce · Humberside Police · Clare Knibbs

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem