Lloyds Banking Group resolves internet banking and app outage

Summarised from 2 outlets · Updated 9 Nov, 10:54 · Archive

Lloyds Banking Group has resolved widespread issues affecting its internet banking and mobile apps.

Lloyds Banking Group experienced widespread outages affecting its internet banking and mobile apps on Monday, 9 November. More than 4,200 issues were reported on Downdetector by 9.20am, with 72 per cent of complaints related to the Lloyds Bank app. The outages also affected customers trying to access Bank of Scotland and Halifax apps, which are part of the Lloyds Banking Group.

Customers reported significant disruption to their day. One said their shopping delivery and banking access had both failed. Another reported being unable to log in for three days and spending over two hours on hold seeking assistance. Users on social media expressed frustration, with one saying the problems were 'happening far too often these days'.

Lloyds Bank and Bank of Scotland responded to customers on social media, apologising for the issues and stating that they were working to fix the problems. Lloyds Banking Group subsequently confirmed that the issues had been resolved and 'things are back to normal'.

How it is being reported

• Lloyds confirms 'things are back to normal' after internet banking and app issuesLloyds Banking Group has confirmed that earlier issues with its internet banking and apps have now been resolved and "things are back to normal".The Press (York) · 9 Nov, 10:32
• Lloyds confirms 'things are back to normal' after internet banking and app issuesLloyds Banking Group has confirmed that earlier issues with its internet banking and apps have now been resolved and "things are back to normal".Gazette & Herald (Malton) · 9 Nov, 10:32

In this story: Lloyds Banking Group · Lloyds Bank · Bank of Scotland · Halifax

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log