LNER boss David Horne appointed to shape Great British Railways

Summarised from 2 outlets · Updated 21 Oct, 22:32 · Archive

David Horne, managing director of London North Eastern Railway, has been appointed Integrated Chief Customer and Commercial Officer of Great British Railways in November.

David Horne, managing director of London North Eastern Railway (LNER), has been appointed to a new industry-wide role aimed at improving customer experience across the UK railway. He will take up the position of Integrated Chief Customer and Commercial Officer (ICCCO) of Great British Railways (GBR) in November, ahead of GBR's establishment.

In his new role, Horne will lead the development of a single customer and commercial strategy for the rail industry, working with government, operators and freight partners to align priorities and improve passenger and freight experience. Alex Hynes, DFTO Chief Executive, said Horne 'brings a wealth of experience, particularly in driving real, tangible change that matters to customers'.

Horne joined LNER in 2018 and has been credited with strengthening collaboration between the publicly owned train operator and Network Rail's East Coast Route. During his tenure, he oversaw the introduction of Azuma trains, Family Lounges and the LNER app. Jeremy Westlake, chief executive of Network Rail, said the move represented 'a real opportunity to put passengers and freight customers at the heart of how we run the railway'.

How it is being reported

• LNER boss David Horne lands key role shaping future of Britain’s railwaysDavid Horne has been appointed to a new industry-wide role aimed at improving customer experience across the UK railway.Gazette & Herald (Malton) · 21 Oct, 21:42
• LNER boss David Horne lands key role shaping future of Britain’s railwaysDavid Horne has been appointed to a new industry-wide role aimed at improving customer experience across the UK railway.The Press (York) · 21 Oct, 21:41

In this story: David Horne · London North Eastern Railway · Great British Railways · Network Rail

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