M&S apologises after moth found in tortilla crisps

Summarised from 2 outlets · Updated 13 Nov, 13:02 · Archive

M&S has apologised after a customer found a moth in a bag of tortilla crisps.

Suzanne Bailey, an operations manager from Liverpool, discovered a moth in a bag of M&S lightly salted tortilla crisps that she had bought for £1.25 to serve with a family meal. She had eaten approximately a third of the bag before realising the object she found was a moth rather than a burnt tortilla, which she believed had been cooked with the crisps.

Her 13-year-old daughter Isabella had eaten one crisp and became ill after the discovery. Ms Bailey said she then found what she believed were the moth's legs when she returned the crisps to the bag as evidence, raising concerns she might have consumed part of the insect.

M&S apologised for the incident and offered Ms Bailey a refund. The retailer said it was investigating the matter with its supplier. Ms Bailey stated she has not returned to M&S since and does not think she could eat tortilla chips again. She disposed of the £10 family meal and ordered a £20 takeaway instead.

How it is being reported

• M&S apologises after customer ate 'crispy moth' lurking in tortilla chipsSuzanne Bailey says she found a moth in M&S tortilla crisps served with a family meal. M&S apologised and said it was investigating.Malvern Gazette · 13 Nov, 12:22
• M&S apologises after customer ate 'crispy moth' lurking in tortilla chipsSuzanne Bailey says she found a moth in M&S tortilla crisps served with a family meal. M&S apologised and said it was investigating.Worcester News · 13 Nov, 12:22

In this story: Suzanne Bailey · M&S · Liverpool

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