Hampshire Police's AI officer Bobbi shortlisted for national award
Summarised from 2 outlets · Updated 23 Oct, 12:33 · Archive
Bobbi, an AI tool used by Hampshire and Thames Valley Police, has been shortlisted for a national policing award.
Bobbi, an agentic AI solution, has been shortlisted for a national award at the National Police Chiefs' Council Innovation and Digital Awards 2026. The tool is used by Hampshire and Isle of Wight Constabulary and Thames Valley Police, and is the first of its kind deployed in UK policing.
The AI has already handled more than 10,000 interactions and resolved 75 per cent of enquiries without human intervention. Developed in partnership with Salesforce and Humberside Police, Bobbi offers a conversational, digital-first way for the public to interact with police services online. The tool can escalate enquiries to trained contact handlers if needed.
Chief Superintendent Clare Knibbs said the shortlisting reflected 'the hard work, collaboration and innovation shown by everyone involved in delivering Bobbi'. She added that the force's aim was to improve the experience of those who contact police, making it easier for people to access information and support while allowing contact management teams to focus on urgent and complex incidents. 'Bobbi is already delivering real benefits for the public and for our staff, and we are proud to be leading the way in exploring how emerging technologies can support modern policing,' she said.
How it is being reported
- 'Leading the way': Police AI tool Bobbi shortlisted for national awardAn AI tool is transforming the way police forces handle public enquiries.Andover Advertiser · 23 Oct, 12:00
- Meet Bobbi, Hampshire Police's AI officer nominated for an awardThe AI agent makes it easier to access police services in a non-emergencyThe News, Portsmouth · 23 Oct, 09:52
In this story: Hampshire and Isle of Wight Constabulary · Thames Valley Police · Salesforce · Humberside Police · National Police Chiefs' Council
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