Microsoft outage disrupts UK rail e-ticket access
Summarised from 2 outlets · Updated 13 Nov, 15:32 · Archive
A global Microsoft outage has disrupted email delivery, preventing UK rail passengers from accessing e-tickets sent to their inboxes.
A global Microsoft outage has disrupted email delivery, affecting UK rail passengers' ability to access e-tickets sent to their inboxes. Customers who purchased tickets after the outage began are unable to retrieve them from their email.
Rail operators including National Rail, Great Western Railway, Southeastern, Chiltern Railways and London North Eastern Railway have confirmed the problems. National Rail advised passengers that if unable to locate tickets through email, they should visit the website or app where they purchased tickets and log into their account to retrieve them.
Rail operators are directing passengers to use their online accounts or mobile apps to access bookings. National Rail recommended accessing tickets this way before travelling to ensure they are readily available. If passengers checked out as guests, they are advised to contact their ticket retailer directly. If still unable to access tickets, they should contact station staff or onboard staff for assistance.
How it is being reported
- Microsoft outage leaves rail passengers unable to access e-tickets - What to doMicrosoft outage disrupts UK rail e-tickets, with National Rail, GWR, Southeastern and LNER urging passengers to use apps or online accounts before travel.Oxfordshire Guardian · 13 Nov, 14:58
- Microsoft outage leaves rail passengers unable to access e-tickets - What to doMicrosoft outage disrupts UK rail e-tickets, with National Rail, GWR, Southeastern and LNER urging passengers to use apps or online accounts before travel.Oxford Mail · 13 Nov, 14:58
In this story: Microsoft · National Rail · Great Western Railway · Southeastern · Chiltern Railways · London North Eastern Railway · UK
This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log
Comments (0)