Surrey council refunds over £60k for erroneous parking fines

Summarised from 2 outlets · Updated 16 Oct, 16:32 · Archive

Elmbridge Borough Council has paid out more than £60,000 in refunds for incorrectly issued parking fines over a six-year period.

Elmbridge Borough Council has paid out more than £60,000 in refunds for parking fines that were incorrectly issued in several of its car parks between 2020 and 2026. The local authority launched a refund scheme in June after discovering the errors. More than 1,800 claims have been filed with the council in the months since, with the overwhelming majority either paid out or scheduled for payment.

The council estimates that more than 9,000 fines were incorrectly issued across the affected car parks. The full refund scheme is expected to cost the council approximately £308,000. People who parked in the eligible car parks from 2020 onwards may qualify for refunds, and the council has been raising awareness through notices in car parks and via the Ringo parking app.

Portfolio Holder Councillor Kirsty Hewens apologised for the situation, saying: 'I am sorry this situation occurred and the inconvenience it has caused.' The council has committed to processing claims as quickly as possible and aims to issue refunds within two weeks of approval. It will publish weekly updates on the number of charges processed and refunded on its website.

How it is being reported

• Council pays out £60k over incorrect parking finesThe repayment scheme is expected to cost Elmbridge Borough Council about £308,000.BBC Surrey · 16 Oct, 15:50
• More than £60k already paid out over erroneous parking fines in Surrey area's council car parksMore than 1,800 claims for incorrect parking charges have been filedSurrey Live · 16 Oct, 14:42

In this story: Elmbridge Borough Council · Surrey · Kirsty Hewens

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