One in 10 Thames Valley patients rate GP experience as poor

Summarised from 2 outlets · Updated 5 Nov, 12:50 · Archive

A survey found 10.7 per cent of Thames Valley patients described their GP practice experience as poor.

A survey of 2,642 patients by NHS Thames Valley Integrated Care Board found that 10.7 per cent rated their overall GP practice experience as poor. The figures provide insight into patients' experiences of primary care across the region.

The survey also examined how patients contact their GP practices. Among Thames Valley respondents who had contacted their practice, 30.9 per cent used the telephone overall. Telephone contact was recorded among 33.8 per cent seeking urgent appointments and 32.8 per cent seeking routine or non-urgent appointments. For those seeking advice or information, the telephone figure stood at 38.1 per cent.

A separate measure in the same data release recorded a 92.4 per cent satisfaction result for NHS Thames Valley Integrated Care Board, based on responses from 3,276 people. The survey provides a snapshot of patients' experiences with GP and community healthcare services and how they are accessing care across the region.

How it is being reported

• More than one in 10 Thames Valley patients rate their experience of GP practices poorMore than one in 10 Thames Valley patients rated their overall experience of their GP practice as poor, according to new survey figures.Bracknell News · 5 Nov, 12:30
• More than one in 10 Thames Valley patients rate their experience of GP practices poorMore than one in 10 Thames Valley patients rated their overall experience of their GP practice as poor, according to new survey figures.Reading Chronicle · 5 Nov, 12:30

In this story: NHS Thames Valley Integrated Care Board · Thames Valley

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