Oxfordshire homecare service told to improve after safety breaches

Summarised from 2 outlets · Updated 15 Oct, 13:02 · Archive

My Carer, a Wantage homecare service caring for 30 adults, was told to improve after inspectors found safety and leadership failings.

My Carer, a Wantage homecare service caring for 30 adults under 65 with dementia, mental health or physical conditions, has been told improvement is necessary following safety breaches identified by the Care Quality Commission. The service was rated good in effectiveness, caring and responsiveness, but safety and leadership were found to need improvement.

Inspectors found staff lacked up-to-date information about people's identified risks, with incomplete risk assessments and missing guidance on catheter care, stoma care and gastrostomy care. For one person prescribed emergency adrenaline medication for life-threatening allergies, there was no personalised risk assessment or emergency response plan in place. For another person with dysphagia, which causes difficulty swallowing, guidance to staff on choking risks was limited, leaving them 'at risk of receiving unsafe care and delayed responses in a medical emergency'.

Inspectors also found staff had published photographs on social media of people receiving care without obtaining permission. My Carer has been contacted for comment.

How it is being reported

• Oxfordshire homecare service told it must improve after safety breachesAn Oxfordshire homecare service has been told improvement is necessary following some breaches of regulations relating to safe care and treatment in Wantage.Oxfordshire Guardian · 15 Oct, 05:00
• Oxfordshire homecare service told it must improve after safety breachesAn Oxfordshire homecare service has been told improvement is necessary following some breaches of regulations relating to safe care and treatment in Wantage.Oxford Mail · 15 Oct, 05:00

In this story: My Carer · Wantage · Care Quality Commission

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