Thousands of patients unable to access GP websites after firm collapse

Summarised from 3 outlets · 4 reports · Updated 29 Oct, 23:21 · Archive

GP practices across Gloucestershire, Wales and London lost online access after Silicon Practice collapsed into administration.

Thousands of patients have been unable to access their GP surgery websites after technology firm Silicon Practice collapsed into administration and ceased trading. The loss of the company means some services are no longer running, including entire websites, online consultations and chatbots. Gloucestershire, parts of Wales and London are among the regions that have faced disruption.

According to the NHS, fewer than 10 per cent of approximately 6,000 practices in England are affected. Rowcroft Medical Centre in Stroud and The Willow Tree Surgery in Stonehouse are among affected practices in Gloucestershire. Cirencester Health Group has already established an alternative website.

NHS Gloucestershire said GP practices remain open and appointments are unaffected. It is 'working with practices and partners to resolve the issue as quickly as possible', though patients may experience longer waiting times. An NHS England spokesperson said practices using Silicon's services should contact patients by phone or in person as usual if their website is unavailable.

Affected practices have been advising patients that appointments, telephone calls, emails, the NHS App and their Facebook pages remain unaffected. Rowcroft Medical Centre warned that if patients submitted online forms in the four hours before the disruption was announced and have not received a response, they should call the practice directly.

The West and North London Integrated Care Board advised practices using Silicon's services to inform patients they will not have access to online consultation requests and to provide alternate approaches to contact the practice for clinical support until an alternative online consultation provider is in place. NHS Gloucestershire said the disruption was not related to a cyber attack or data breach.

How it is being reported

• Gloucestershire GP surgeries hit by disruption as firm collapses - full updating listGP SURGERIES across the area have provided updates after a tech firm collapsed into administration, leaving thousands of patients unable to access their practice online.Wilts & Glos Standard · 29 Oct, 18:57
• Update on disruption to Gloucestershire GP services as tech firm collapsesTHOUSANDS of patients including people in Gloucestershire have been unable to access their GP surgery online after a tech firm collapsed into administration.Wilts & Glos Standard · 29 Oct, 11:20
• Gloucestershire patients unable to access GPs online after collapse of tech firmSome services are not runningGloucestershire Live · 29 Oct, 10:46
• Patients unable to access GP websitesThe NHS in Gloucestershire says it is not related to a cyber attack or data breach.BBC Gloucestershire · 28 Oct, 13:46

In this story: Silicon Practice · Gloucestershire · Wales · London · Rowcroft Medical Centre · The Willow Tree Surgery · NHS England

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log