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Wales plans same-day mental health support without referrals

Summarised from 2 outlets · Updated 14 Oct, 06:05 · Archive

The Welsh Government is trialling a 'no wrong door' approach allowing people to access same-day mental health support without referrals.

The Welsh Government is trialling a 'no wrong door' approach to mental health support that allows people to access help on the same day without requiring a referral. Mental Health Minister Delyth Jewell announced the plan as part of the Programme for Government. The approach aims to ensure people receive support at the point they first seek help, rather than waiting for a referral or until they reach crisis point.

Ms Jewell said the Open Access approach removes unnecessary barriers, reduces waiting times, and provides a straightforward route into services. The model builds on the success of NHS 111 Wales Press 2, an urgent mental health support service that has received more than 300,000 contacts since launching nearly four years ago.

The Welsh Government's approach is informed by data, research, and the experiences of people with lived experience of mental health challenges. The plan aims to respond to individuals' main concerns on the day they reach out for support and ensures seamless access to the right level of support where specialist intervention is needed. The scheme is currently being trialled through demonstrator projects before being rolled out more widely.

Wales plans same-day mental health support without referrals
Image: North Wales Pioneer

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In this story: Welsh Government · Delyth Jewell · Wales · NHS 111 Wales Press 2

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