Norwich baker Terry Pegler faces 29 Trading Standards complaints

Summarised from 2 outlets · Updated 15 Oct, 07:02 · Archive

Norfolk County Council's Trading Standards team has received 29 complaints about Terry Bakes, a Norwich bakery run by Terry Pegler, since March. Customers paid £25 for mystery boxes but waited months without receiving their orders.

The baker, who has over one million followers on TikTok where he posts videos of himself baking cakes and sweet treats, is under investigation on suspicion of fraud by false representation. When he announced he could not fulfil customers' orders, he advised them to "go and get a chargeback" from their banks rather than issue refunds himself. A bank chargeback is a payment reversal initiated by a customer's bank when they dispute a card transaction.

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, retailers are responsible for ensuring customers receive goods they have paid for. Businesses must normally deliver within 30 days unless a different timeframe has been agreed. If orders are not delivered and issues cannot be resolved, customers may be entitled to refunds.

How it is being reported

• REVEALED: The number of complaints made to Trading Standards over Terry BakesThe Norwich Evening News can reveal the total number of complaints made against Terry Bakes.Norwich Evening News · 15 Oct, 06:00
• REVEALED: The number of complaints made to Trading Standards over Terry BakesThe Norwich Evening News can reveal the total number of complaints made against Terry Bakes.Eastern Daily Press · 15 Oct, 06:00

In this story: Terry Pegler · Terry Bakes · Norfolk County Council · Norwich

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