Somerset residents face long wait times phoning council

Summarised from 2 outlets · Updated 26 Sept, 23:24 · Archive

Some Somerset residents are waiting up to 20 minutes to reach council offices despite claims of average wait times under six minutes.

Some Somerset residents are waiting up to 20 minutes to reach Somerset Council offices, despite the council claiming its average call waiting time is under six minutes. Residents report not only lengthy waits but also unresponsive officers when calls are answered.

How it is being reported

• Some Somerset residents facing 20 minutes on hold to phone council officesBridgwater Mercury · 26 Sept, 12:00
• Some Somerset residents facing 20 minutes on hold to phone council officesSomerset County Gazette · 26 Sept, 12:00

In this story: Somerset Council · Somerset

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