Microsoft outage disrupts services across Devon and Cornwall

Summarised from 2 outlets · Updated 13 Nov, 12:32 · Archive

A global Microsoft outage affecting Outlook, Teams and other services has disrupted businesses, hospitals and emergency services in Devon and Cornwall.

A global Microsoft outage affecting Outlook, Teams, Copilot and Microsoft 365 has disrupted services across Devon and Cornwall. Businesses, hospitals, transport companies and emergency services have been affected since Thursday evening, with thousands of UK users unable to access emails or carry out normal tasks.

Royal Devon NHS Trust said it was unable to access emails and urged people needing urgent contact to call them directly. Cornwall Council asked people experiencing delays reaching its contact centre to 'bear with us'. Train operator Great Western Railway said the outage was affecting its ability to email ticket confirmations, though customers could access tickets through the GWR app. Devon and Cornwall Police said some online form submissions may be affected and asked time-critical non-emergency reports to be made by calling 101.

Dr Tim Frank, an NHS GP in Penzance, told BBC Radio 4's Today programme that Microsoft products were 'central' to his area's primary care and community services. 'This is going to be very disruptive today and Fridays are always a heavily laden day due to the upcoming weekend,' he said. He added that alternative communication numbers were being distributed among teams 'so no patients suffer'. CornwallLive reported that the GMB Union claimed the outage was stopping 111 and 999 services from referring patient details in the normal way, creating a 'massive backlog' and potential for chaos.

How it is being reported

• Cornwall doctor warns of 'delays' as Microsoft outage 'will affect patient care'There are major problems accessing Microsoft Outlook, Teams, Copilot and other services amid a global outage affecting millions of usersCornwallLive · 13 Nov, 11:48
• South West: Disruption caused by Microsoft outageTeams, Outlook and AI software Copilot have been affected.BBC Cornwall · 13 Nov, 11:36

In this story: Microsoft · Royal Devon NHS Trust · Cornwall Council · Great Western Railway · Devon and Cornwall Police · Dr Tim Frank · Cornwall · Devon

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log