South Yorkshire Police launch AI assistant to handle non-emergency calls

Summarised from 3 outlets · Updated 2 Oct, 12:55 · Archive

South Yorkshire Police has introduced an AI assistant named Bobbi to answer non-emergency questions.

South Yorkshire Police has introduced an AI assistant named Bobbi to handle non-emergency questions from the public. The force says the software will provide advice and answers to routine queries, helping to reduce the volume of calls received by the 101 non-emergency number.

Bobbi is intended to act as a first point of contact for members of the public seeking help or information that does not require an immediate police response. By providing automated answers to common questions, the assistant should free up resources within the force's contact centre.

The police force describes the tool as useful in tackling the high number of non-emergency calls it receives.

How it is being reported

• Police force launches AI tool to reduce 101 callsBBC South Yorkshire · 1 Oct, 18:02
• Police introduce AI assistant for non-emergency questions and "help reduce calls to 101”Rotherham Advertiser · 1 Oct, 11:24
• South Yorkshire Police introduce AI assistant for non-emergency questions and "help reduce calls to 101”Sheffield Star · 1 Oct, 10:47

In this story: South Yorkshire Police · South Yorkshire

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