Spotify requires address verification for family plan members

Summarised from 2 outlets · Updated 27 Oct, 15:02 · Archive

Spotify is requiring all family plan members to verify they live at the account manager's address using QR codes or face a 12-month ban.

Spotify has introduced a QR code verification system for its Family and Duo plans to ensure all members reside at the same location as the account manager. The QR code is displayed on the account holder's device and must be scanned by all users under the plan. The code updates every few seconds to prevent users from bypassing the process with screenshots.

Users who receive a verification prompt have seven days to complete the scan. Those who fail to do so will be removed from their premium plan and relegated to the ad-supported free tier. They will also face a 12-month ban from joining another Premium Family or Duo plan.

Spotify has clarified that the verification method does not track users' locations. Instead, it checks that the address matches that of the account manager. The company emphasises that both the manager and member must be in the same location to carry out the scan. Co-CEO Alex Norstrøm said the measure was 'a routine improvement of our verification methods for our Family Plan', noting that over time users have found ways to exploit loopholes in the system.

Spotify requires address verification for family plan members — Image: Dorset Echo

Comments (0)

How it is being reported

Spotify users face crack down on plan changes with 12-month banSpotify introduces QR code checks for Family and Duo plans, requiring members to share the account manager’s address or face removal and a 12-month ban.Dorset Echo · 27 Oct, 14:45
Spotify users face crack down on plan changes with 12-month banSpotify introduces QR code checks for Family and Duo plans, requiring members to share the account manager’s address or face removal and a 12-month ban.Bournemouth Echo · 27 Oct, 07:27

In this story: Spotify · Alex Norstrøm

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log