Cyberattack hits UK fashion brands Hobbs, Whistles, Phase Eight

Summarised from 2 outlets · Updated 13 Oct, 11:02 · Archive

A cyberattack has disrupted IT systems at UK fashion brands Phase Eight, Hobbs and Whistles, all owned by TFG London, the UK subsidiary of South African retail group The Foschini Group. The incident was identified on Sunday 11 October and has affected some IT systems at the three brands. Stores remain open and trading, though some website capabilities may not be available during the investigation.

TFG London said there is no reason to believe that payment information is at risk. The company initially said it did not know whether customer data has been compromised but clarified it will notify affected individuals should the investigation establish such a compromise. Other brands owned by TFG London, including Inside Story and White Stuff, are not affected. TFG's operations in Africa and Australia run on separate systems and were not impacted.

Customers who placed orders before the incident are expected to receive their deliveries as normal. However, orders placed after Sunday may be delayed. TFG London advised customers not to resubmit orders and said returns can still be made in stores, though it is working on a solution for postal returns. The company is actively investigating with external cyber security specialists and has reported the incident to relevant UK authorities.

Cyberattack hits UK fashion brands Hobbs, Whistles, Phase Eight — Image: This Is Local London

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How it is being reported

Cyber attack hits Hobbs, Whistles and Phase Eight as customers warned of delaysPopular fashion brands Hobbs, Whistles and Phase Eight have been affected by a cyber attack, with customers warned of possible delays to online orders.This Is Local London · 13 Oct, 10:25
TFG London: Cyberattack hits UK fashion brands Hobbs, Whistles and Phase EightIT systems at Phase Eight, Hobbs and Whistles were knocked out by the incident, according to parent company TFG LondonEvening Standard · 13 Oct, 07:20

In this story: Phase Eight · Hobbs · Whistles · TFG London · The Foschini Group · UK

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