Michigan launches new unemployment benefits system next month

Summarised from 2 outlets · Updated 30 Oct, 17:51 · Archive

Michigan's Unemployment Insurance Agency will shut down its current system for a week from 2 November and launch a new online platform called MiUI on 9 November.

Michigan's Unemployment Insurance Agency is shutting down all its services for a week from 4:30 p.m. on 2 November until 8 a.m. on 9 November to migrate to a new online platform called MiUI. During this period, local UIA offices will be closed, telephone support will be unavailable, and claimants cannot access the current Michigan Web Account Manager system.

The agency is permanently discontinuing the current system and phone-based services including MARVIN (Michigan Automated Response Voice Interactive Network). MiUI will be a single online platform accessible by smartphone, tablet, laptop or desktop computer. Under the new system, claimants will certify their eligibility and receive benefit payments weekly instead of fortnightly, and must continue documenting at least three unique work searches each week. Phone-based claim filing will no longer be available.

The agency recommends claimants complete benefit certifications before 4:30 p.m. on 2 November to avoid payment delays, and notes that all workers will be able to certify that day regardless of their usual schedule. Those who miss the deadline can certify for past weeks after MiUI launches, though their benefits may be delayed. UIA Director Jason Palmer said MiUI is 'modern, user-friendly, convenient to access any day or time, and features plain language that spells out clear expectations, reducing the chance for errors'.

After the launch, customer service staff will remain available by phone for complex claims, and the UIA plans to maintain walk-in services at local offices, scheduled appointments, self-service kiosks and language assistance.

How it is being reported

• Michigan unemployment services won't be available next week. Here's what to knowThe Michigan Unemployment Insurance Agency and all services, including its online system, will be unavailable next week as the agency makes some big changes.Woodtv · 30 Oct, 17:30
• Things you should know before Michigan’s new unemployment system launchesMichigan’s Unemployment Insurance Agency is preparing to launch a new online system that will change how people file for and receive unemployment benefits.9And10News · 29 Oct, 15:25

In this story: Michigan Unemployment Insurance Agency · Michigan

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