Norfolk GPs unable to book appointments online as provider enters administration

Summarised from 3 outlets · Updated 28 Oct, 14:38 · Archive

Schappit Ltd, which trades as Silicon Practice and runs websites for GP practices across the country, entered administration, leaving multiple Norfolk practices unable to provide online appointment booking.

Schappit Ltd, which trades as Silicon Practice, filed a notice of intention to appoint administrators earlier this month. The company runs websites for GP practices across the country, and the disruption has knocked several Norfolk surgeries offline.

West Pottergate Medical Practice in Norwich, Parish Field Practice in Diss and Watton Medical Practice are among those affected. The websites display a '502 Bad Gateway' error message when accessed. West Pottergate Medical Practice told patients: 'Our website is down and we are unsure when it will return due to a technical issue. If you sent us an online form about an urgent problem, we may not have received it.'

Although the disruption affects fewer than 10 per cent of practices involved with the company, patients at affected surgeries have reverted to booking appointments by telephone or visiting in person. NHS England said the majority of GP practice websites are running normally and patients who cannot access their practice online should contact the surgery by phone or in person.

How it is being reported

• Patients unable to view GP practice websitesThere are technical issues at some surgeries in Norfolk because of problems with a service provider.BBC Norfolk · 28 Oct, 17:15
• Thousands unable to book GP appointments online as company enters administrationMultiple Norfolk GPs have had their websites go dark after the company that provides them plunged into administrationEastern Daily Press · 28 Oct, 13:57
• Thousands unable to book GP appointments online as company enters administrationMultiple Norfolk GPs have had their websites go dark after the company that provides them plunged into administrationNorwich Evening News · 28 Oct, 13:57

In this story: Schappit Ltd · Silicon Practice · West Pottergate Medical Practice · Parish Field Practice · Watton Medical Practice · Norwich · Diss · Norfolk

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log