Travelodge admits security failures after assault conviction

Summarised from 2 outlets · Updated 9 Oct, 16:49 · Archive

Travelodge has admitted failures in room security and complaint handling following a sexual assault at its Maidenhead hotel.

Travelodge has admitted failures in its room security procedures and how it handled customer complaints following an independent review into a sexual assault at its Maidenhead hotel. A man was convicted in January of sexually assaulting a woman at the hotel in December 2022 after obtaining a room key card through deception. The review was conducted by Paul Greaney KC and examined room access security and the company's response to serious incidents.

Travelodge, headquartered in Thame, said it "unreservedly apologises" to the victim and acknowledged failings in its policies and procedures. Ray Reidy, the interim chief executive, said the review "makes it clear that there were failures in Travelodge's room access security policies and procedures and in the way customers have been treated".

Travelodge launched a large-scale programme of change in March after the incident came to the board's attention. Among the changes already introduced, any replacement or additional room key now requires explicit permission from the guest staying in the room. The company decided to publish the review in full, saying this reflects its commitment to transparency and the wishes of both Greaney and the victim.

How it is being reported

• Travelodge admits failures and apologises after woman assaulted in hotel roomTravelodge has admitted failures in room security and complaint handling after an independent review into a sexual assault at its Maidenhead hotel.Oxford Mail · 9 Oct, 16:00
• Travelodge admits failures and apologises after woman assaulted in hotel roomTravelodge has admitted failures in room security and complaint handling after an independent review into a sexual assault at its Maidenhead hotel.Oxfordshire Guardian · 9 Oct, 16:00

In this story: Travelodge · Maidenhead · Paul Greaney KC · Ray Reidy · Thame

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