Uber records minimal use of third-party AI agents

Summarised from 2 outlets · Updated 4 Nov, 22:15 · Archive

Uber handled only four rides booked by AI agents during its busiest week in Q3 2026.

Uber revealed during its third-quarter earnings call that third-party AI agents arranged only four rides on its platform during the week of Halloween, its busiest period. Around 500 Uber Eats orders were placed by AI agents that same week, out of a total of 320 million trips and deliveries across both services.

The disclosure marks the first time Uber has publicly disclosed figures for third-party AI agent activity. The company's executives expressed openness to working with third-party AI companies to make their platform easier for agents to use. CEO Dara Khosrowshahi told analysts: "It is very, very early and very limited traction that we are seeing so far" and added, "We hope that there will be more traction."

The numbers come amid growing interest in a new wave of personal AI agents that can complete tasks on users' behalf, including Meta's Muse and OpenAI's Dots. Some experts have predicted that platforms like Uber and DoorDash could face 'disintermediation' if customers use AI agents to book rides instead of visiting the app directly. However, Uber's executives expressed confidence that customers will continue to prefer the experience of using the Uber app.

How it is being reported

• Almost no one uses AI agents to book their Uber, company saysDuring its busiest week last quarter, Uber said only 4 people booked a ride using an AI agent.TechCrunch · 4 Nov, 21:56
• Uber only fulfilled 4 rides from AI agents last quarterAI agents won't be stealing Uber's lunch any time soon. Only four rides were arranged by third-party AI agents during the third quarter of 2026, Uber executives disclosed during an earnings call this morning. The volume of Uber Eats orders fulfilled by AI agents was a little higher, with the company recording "around 500" during […]The Verge · 4 Nov, 15:58

In this story: Uber · Dara Khosrowshahi · Meta · OpenAI

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