Wiltshire MPs demand answers over HCRG community health services

Summarised from 3 outlets · Updated 23 Oct, 06:00 · Archive

Wiltshire MPs are investigating concerns about HCRG Care Group's delivery of NHS community health services since April 2025.

A cross-party group of Wiltshire MPs is investigating HCRG Care Group, a private company that has been commissioned to deliver NHS community health services across Wiltshire and the surrounding area since April 2025.

The services provided include physiotherapy, district nursing and wheelchair services. These are described as essential services supporting people in their homes and communities.

Patients and families have contacted MPs with concerns about delays, difficulties getting through on the phone and problems accessing the care they need. Staff have also raised concerns about workloads, staffing levels and their ability to provide the standard of care they wish to deliver.

Recent strike action by workers has brought these concerns into sharper focus. The MPs say they cannot afford to ignore what frontline workers are telling them and are working to establish what is happening and ensure those responsible are held to account.

The MPs emphasise that private companies commissioned to deliver public services must be accountable for fulfilling their contracts. They say that ensuring people receive the healthcare they have been promised should not be a matter of political disagreement.

How it is being reported

• Wiltshire MPs demand answers over concerns about HCRG community health servicesWhen patients struggle to access care, or healthcare workers feel they can no longer do their jobs properly, we have a responsibility to listen.Gazette & Herald · 23 Oct, 05:00
• Wiltshire MPs demand answers over concerns about HCRG community health servicesWhen patients struggle to access care, or healthcare workers feel they can no longer do their jobs properly, we have a responsibility to listen.This Is Wiltshire · 23 Oct, 05:00
• Wiltshire MPs demand answers over concerns about HCRG community health servicesWhen patients struggle to access care, or healthcare workers feel they can no longer do their jobs properly, we have a responsibility to listen.Wiltshire Times · 23 Oct, 05:00

In this story: HCRG Care Group · Wiltshire

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