Woman criticises hospital care of father in final weeks

Summarised from 2 outlets · Updated 29 Oct, 17:13 · Archive

A woman has complained about her father's care at Salisbury District Hospital before his death in October.

Zoe Moon has complained about the care her father, Ian Shipley, received at Salisbury District Hospital during his final weeks. Mr Shipley, aged 69 and from Salisbury, was admitted to the hospital on 27 September after a fall at home. He had liver-related health issues and died on 20 October after a nearly month-long stay.

Ms Moon claims concerns about his care began almost immediately. She says he was left wet and uncomfortable in the emergency department, and she and her sister had to clean and change him themselves. The family also raised concerns about communication from staff, his personal care and what they describe as a lack of dignity during parts of his admission.

Ms Moon said: 'My dad was a very well-respected man with a heart of gold. I feel that all these people with very high professional backgrounds have really let my dad down, and they have let our family down as well.' She contacted the hospital daily with concerns during the last three weeks of his life. The family had hoped to bring Mr Shipley home with a care package in place, but his condition deteriorated before this could happen.

Ms Moon has lodged a formal complaint with the hospital's Patient Advice and Liaison Service, hoping that raising her concerns publicly will help prevent similar experiences for other families.

How it is being reported

• Woman says father was 'repeatedly let down' during final weeks at hospitalA woman has complained about the care her father received at a Wiltshire hospital in his final weeks.Gazette & Herald · 29 Oct, 16:28
• Woman says father was 'repeatedly let down' during final weeks at hospitalA woman has complained about the care her father received at a Wiltshire hospital in his final weeks.Wiltshire Times · 29 Oct, 16:28

In this story: Zoe Moon · Ian Shipley · Salisbury District Hospital · Salisbury

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