BT shutting off decades-old analogue landline service by 2027

Summarised from 3 outlets · Updated 6 Nov, 16:09 · Archive

BT and Openreach are ending the Public Switched Telephone Network by 31 January 2027, requiring customers to switch to digital landlines or alternative providers.

BT and Openreach are ending the Public Switched Telephone Network, an analogue landline service that has been available for decades. The switchover is set to be completed by 31 January 2027. The analogue technology is being shut off because it no longer meets 'connectivity standards'.

Customers have two options: they can switch to BT's new Digital Voice service or move to another phone provider altogether. The new digital landlines are described as delivering 'a more reliable and resilient service'. Over 99 per cent of home phones are compatible with the new service.

Customers will be able to keep their existing phone numbers after the switch, though their landlines will need to be plugged into a broadband router. BT describes the switching process as 'simple'. Those requiring extra support can book a free in-home engineer visit.

BT will contact customers at least four weeks before the digital switch to ensure they are ready for the change. The company advises customers to wait until they are contacted by their provider, then take prompt action when they are.

BT shutting off decades-old analogue landline service by 2027 — Image: Andover Advertiser

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How it is being reported

BT shutting off decades-old service with households given warning to switch overBT is shutting off its analogue landline service with customers being told to either switch providers or use its new digital service.Andover Advertiser · 6 Nov, 15:27
BT shutting off decades-old service with households given warning to switch overBT is shutting off its analogue landline service with customers being told to either switch providers or use its new digital service.Basingstoke Gazette · 6 Nov, 15:27
BT shutting off decades-old service with households given warning to switch overBT is shutting off its analogue landline service with customers being told to either switch providers or use its new digital service.Romsey Advertiser · 6 Nov, 15:27

In this story: BT · Openreach

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