Technical error sends 7,000 wrong Busselton Jetty Swim ballots

Summarised from 2 outlets · Updated 13 Oct, 07:32 · Archive

About 7,000 swimmers were incorrectly told they had secured spots in the Busselton Jetty Swim after a technical failure.

About 7,000 swimmers who entered the ballot for the Busselton Jetty Swim in Western Australia were incorrectly emailed on Monday and told they had been successful, with messages opening 'Congratulations'. A second email was sent on Monday night informing participants of the ballot error and asking them to disregard the first message.

It was not until midday on Tuesday that swimmers finally learnt whether they had secured a spot, with hundreds left disappointed after being placed on the waitlist. Perth swimmer Matthew Zagni said the mistake was particularly frustrating because he had been thrilled to secure a place and had already started planning his training schedule around the event. 'When I saw the first email, I was so excited and relieved that I'd got a spot and started to schedule my training swims, which made it much more disappointing when I learnt that I am actually waitlisted. I'm devastated,' he said.

Busselton Jetty Swim president Di Bruce apologised for the error, saying organisers understood how disappointing the situation would be for participants. 'We understand how much the Jetty Swim means to people and how disappointing and confusing it must have been to receive the email yesterday informing them that they were in, only to discover that the result was incorrect,' she said. Ms Bruce said organisers were urgently investigating the cause of the failure and working to verify the correct ballot results.

How it is being reported

• Busselton Jetty Swim: Outrage over Race Roster technical issue that sends thousands wrong ticketsThousands of hopeful swimmers were left disappointed after being mistakenly told they had secured a spot in one of WA’s most iconic events.Perth Now · 13 Oct, 07:02
• Busselton Jetty Swim: Outrage over Race Roster technical issue that sends thousands wrong ticketsThousands of hopeful swimmers were left disappointed after being mistakenly told they had secured a spot in one of WA’s most iconic events.The West Australian · 13 Oct, 07:02

In this story: Busselton Jetty Swim · Di Bruce · Matthew Zagni · Western Australia

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