Survey finds Stansted Airport staff face regular abuse from passengers

Summarised from EssexLive's report · Updated 2 Nov, 13:29 · Archive

82 per cent of workers at Stansted Airport have received verbal abuse at least monthly, according to a union survey.

Unite, the civil air transport union, surveyed workers at Stansted Airport and found that 82 per cent have received verbal abuse at least monthly. More than a quarter have been physically assaulted, and 94 per cent have witnessed a colleague being abused.

Alcohol was the primary trigger for abuse from passengers, followed by flight delays or cancellations and baggage issues. The union has launched a campaign called Abuse Doesn't Fly, which is calling for new laws to ensure violent and abusive passengers are banned from airports.

Workers described incidents where passengers remained on their flights despite verbal abuse and attempted violence. A female security officer reported witnessing colleagues spat at and racially abused. A male security worker described a passenger who verbally abused a colleague and attempted to attack him before still being allowed to fly.

Read the report

• Calls to ban disruptive passengers from airports as Stansted Airport workers abused82% of staff received verbal abuse at least monthly while more than a quarter had been physically attackedEssexLive · 2 Nov, 13:00

In this story: Stansted Airport · Unite · UK

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log