Colchester Zoo alerts customers to Microsoft outage ticket delays

Summarised from 3 outlets · Updated 13 Nov, 16:09 · Archive

Colchester Zoo has assured customers that ticket orders placed after 6pm on 12 November have been processed, though confirmation emails are delayed due to a global Microsoft outage.

A global Microsoft outage has disrupted Colchester Zoo's ticketing system, leaving customers without confirmation emails for orders placed after 6pm on 12 November. The zoo confirmed that all orders have been received and processed, but a backlog of confirmation emails has built up because of the ongoing Microsoft disruption.

In a statement, Colchester Zoo said: 'We would like to assure everyone who has purchased after 6.00pm on 12th November 2026 through our website, that all orders have been received and processed, however due to the current ongoing global outage of Microsoft, there is currently a backlog of confirmation emails waiting to be sent.'

The zoo advised customers who are visiting without receiving their tickets to visit the Guest Services team on arrival for assistance. 'We apologise for any inconvenience caused and thank you for your understanding,' the statement said.

Microsoft is working to restore its services following the widespread outage, which began late on Thursday and has left users across the globe unable to access Outlook, Teams and other Microsoft 365 products. The issue has affected businesses, governments and customers in more than 70 countries.

Charles Lamanna, Microsoft's executive vice-president, said the disruption does not appear to be the result of a cyber attack. The company has attempted to address the problem by isolating parts of its infrastructure and rerouting traffic. However, Microsoft confirmed that 'we've monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected.'

How it is being reported

• Colchester Zoo warning to customers amid global Microsoft outageColchester Zoo has issued a warning to customers who may face issues with tickets due to the Microsoft outage.Brentwood Guardian · 13 Nov, 09:37
• Colchester Zoo warning to customers amid global Microsoft outageColchester Zoo has issued a warning to customers who may face issues with tickets due to the Microsoft outage.Echo (Basildon) · 13 Nov, 09:37
• Colchester Zoo warning to customers amid global Microsoft outageColchester Zoo has issued a warning to customers who may face issues with tickets due to the Microsoft outage.Colchester Gazette · 13 Nov, 09:37

In this story: Colchester Zoo · Microsoft · Charles Lamanna

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log