Cotswold Company puts telesales department at risk of redundancy

Summarised from 2 outlets · Updated 30 Oct, 16:52 · Archive

The Cotswold Company is consulting staff over redundancies in its Norwich telesales department.

The Cotswold Company is consulting staff over redundancies in its telesales department at its head office on Surrey Street in Norwich. The furniture retailer said telephone enquiries will now be handled by employees at its showrooms instead of a dedicated contact centre.

The company has not confirmed how many roles are at risk of redundancy, but said its Norwich store and outlet will remain open. A spokesman said the changes follow a 12-month review of how to combine staff expertise with technology to improve customer service.

The firm is also introducing self-service options for routine enquiries such as order and delivery updates, and using technology to reduce manual administration. The company said the changes 'will enhance the customer experience', though it acknowledged that 'regrettably we are putting some roles in our UK-based contact centre at risk of redundancy'.

How it is being reported

• Entire department believed to be at risk of redundancy at firm's Norfolk headquartersTelesales workers at the Cotswold Company’s head office in Norwich could be made redundant after the firm confirmed a consultation with staff is under way.Norwich Evening News · 30 Oct, 16:30
• Entire department believed to be at risk of redundancy at firm's Norfolk headquartersTelesales workers at the Cotswold Company’s head office in Norwich could be made redundant after the firm confirmed a consultation with staff is under way.Eastern Daily Press · 30 Oct, 16:30

In this story: Cotswold Company · Norwich · Surrey Street

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log