Halifax app closes as customers switch to Lloyds today

Summarised from 2 outlets · 3 reports · Updated 1 Nov, 08:56 · Archive

Halifax customers must switch to the Lloyds app by 31 October before the existing Halifax digital service is withdrawn.

Halifax customers must switch to the Lloyds banking app by 31 October, as the bank closes its existing digital service from 1 November. The change is part of Lloyds Banking Group's plan to phase out the Halifax brand, which it announced earlier in the year. The bank began closing its app in stages on 5 October, sending customers messages explaining how to migrate.

The process requires only a few clicks. Customers log into their existing Halifax app and follow the instructions provided, then download the Lloyds app using their existing login details. All accounts, scheduled payments, statements and digital letters will be available through the new service. Customers will not need to change their bank account numbers, sort codes, card details or personal identification numbers.

Lloyds Banking Group said the change was designed to make banking services 'simpler and more consistent'. The closure of the Halifax app follows broader branch closures across the group. Twenty-three Lloyds and Halifax branches closed in October, with nine Lloyds branches and eight Halifax branches set to shut in November, as customers increasingly shift towards digital banking.

How it is being reported

• Lloyds and Halifax to close 17 banks across UK in November – full listBanks are closing due to shifting customer behaviour, increased costs, and tighter margins.Daily Express · 1 Nov, 08:36
• Major bank closes app as customers have until today to switch before service closesHaliax began phasing out its app at the start of (Picture: Shutterstock/Jevanto Productions) Halifax customers have until the end of today to switch banking apps before the lender shuts down its digital service. The high street bank began phasing out the Halifax app at the start of October, with…Metro · 31 Oct, 12:41
• Halifax customers have just hours left as bank switches off app foreverHalifax customers have until today to switch to the Lloyds banking app before the existing Halifax app and online banking services are shut down for good.Daily Express · 31 Oct, 10:05

In this story: Halifax · Lloyds Banking Group · Lloyds

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem · Corrections log