Google Cloud outage disrupts Lloyds, HSBC, Revolut and others

Summarised from 4 outlets · 7 reports · Updated 20 Oct, 11:14 · Archive

A major Google Cloud outage in Western Europe has knocked several major banking apps and services offline on Tuesday morning.

A major outage at Google Cloud has disrupted multiple websites and banking services across Western Europe. Revolut customers reported being unable to open the app or make payments, with some unable to use their cards for everyday transactions. Lloyds Bank, HSBC, DPD and Screwfix were also reported to be experiencing problems, according to Down Detector.

Google Cloud is the web infrastructure division that provides networking and storage services to a large range of other websites and apps. The company confirmed on its status page that it was experiencing issues with multiple services in Western Europe and apologised to affected users. It stated that its engineers were investigating and that there were no workarounds available for the time being.

The outage highlights the internet's dependence on a small number of large infrastructure companies. Similar incidents have affected other major cloud service providers in recent years, including Cloudflare and Amazon Web Services. These companies provide the tools that websites need to operate, handling storage and networking at large scale so that individual website operators do not need to build and maintain this infrastructure themselves.

How it is being reported

• Google Cloud down LIVE: Revolut, Lloyds Bank, HSBC among major services downA number of sites have gone down.Daily Express · 20 Oct, 10:59
• Revolut and Lloyds down as Google Cloud faces major outageA number of sites are down, with frustrated customers reporting problems with their online banking and credit card use.Daily Express · 20 Oct, 10:50
• Google cloud down LIVE: Revolut, Lloyds Bank, HSBC among major services downA number of sites have gone down.Daily Express · 20 Oct, 10:38
• Why did the internet just break? Google Cloud outage takes down Revolut and othersWidespread outage highlights growing concern over the web’s dependence on a small number of companiesIndependent Tech · 20 Oct, 10:37
• Google Cloud down - major outage across Europe hits big brands, banking apps and moreGoogle Cloud is currently having issues across Europe, affecting multiple other sites.TechRadar · 20 Oct, 10:36
• Google Cloud's London zones takes a nap, multiple services disruptedLloyds, HSBC, Royal Mail, Revolut all hit as europe-west2-b falls over. No recovery time in sight, 'no workarounds for now'The Register · 20 Oct, 10:34
• Internet down: Google Cloud outage leaves websites including Lloyds Bank, Rightmove and DPD not workingA major internet outage appears to have taken down a whole range of websites and apps.Independent Tech · 20 Oct, 10:01

In this story: Google Cloud · Revolut · Lloyds Bank · HSBC · DPD · Western Europe

This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem