Co-op cuts late-night online ordering after delivery noise complaints
Summarised from 2 outlets · Updated 25 Oct, 07:08 · Archive
The Co-op in Earlham Road has reduced online ordering hours from 24 hours to 6am to 10.45pm following complaints from neighbours about noisy delivery drivers.
The Co-op in Earlham Road has reduced its online ordering service to between 6am and 10.45pm, ending its 24-hour offering. The store secured a 24-hour licence in April, but this led to months of complaints from residents at the neighbouring Earlham House flats.
Residents complained that delivery drivers would "hang around", rev their engines while waiting for orders, play loud music and take phone calls at all hours. After locals raised their concerns with Norwich City Council, the council launched a licence review at the end of summer, inviting public comment. Despite the review later being withdrawn, staff chose to scale back online ordering to its original hours.
A Co-op spokesman said: "Following a small number of concerns regarding noise from delivery vehicles, Co-op actively engaged with locals and the council and worked with its delivery partners, taking steps to minimise disruption." He noted that online shopping supports various customers including shift workers and those without transport or with limited mobility, and said the Co-op would continue to monitor the situation.
How it is being reported
- Late-night collection at supermarket ends as online ordering hours cut backThe Co-op in Earlham Road has cut back the times shoppers can order groceries online after months of complaints about noisy delivery drivers.Norwich Evening News · 25 Oct, 06:00
- Late-night collection at supermarket ends as online ordering hours cut backThe Co-op in Earlham Road has cut back the times shoppers can order groceries online after months of complaints about noisy delivery drivers.Eastern Daily Press · 25 Oct, 06:00
In this story: Co-op · Earlham Road · Earlham House · Norwich City Council
This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem
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