Hampshire County Council adult social care rated good by CQC

Summarised from 2 outlets · Updated 9 Oct, 15:55 · Archive

Hampshire County Council's adult social care services have been rated as good by the Care Quality Commission.

Hampshire County Council has been rated 'good' for its delivery of adult social care services by the Care Quality Commission following an assessment of how well the council meets its responsibilities under the Care Act 2014. This includes supporting older people, working-age disabled adults and unpaid carers.

The CQC looked at nine areas of performance and awarded most a score of three out of four. Mary Cridge, CQC director of adult social care and local authority assessment, said: 'During our assessment of Hampshire County Council, we were encouraged to hear about the plans and strategies leaders had in place to improve people's experiences and ensure they had access to the care and support they needed.' She noted that 'people were treated as individuals, with respectful assessments and care planning that were based around what they could do rather than what they couldn't.'

The council was praised for its 'innovative' virtual wallet system which gives people using direct payments round-the-clock access to their accounts with no paperwork. Ms Cridge also highlighted positive feedback about prevention services aimed at keeping people in good health and independent for longer, and reablement support.

However, some shortfalls were identified, including waits for services and delays in safeguarding responses.

How it is being reported

• Hampshire adult social care rated ‘good’ but waits and safeguard delays flaggedThe CQC looked at nine areas of performance and awarded most a score of three out of four.Romsey Advertiser · 9 Oct, 15:00
• “Many positive findings” Hampshire County Council adult social care services get new CQC rating after inspectionHampshire County Council adult social care services rated as good but some shortfalls highlightedThe News, Portsmouth · 9 Oct, 01:02

In this story: Hampshire County Council · Care Quality Commission · Mary Cridge · Hampshire

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