Yorkshire Building Society joins Speak Easy scheme for accessible banking

Summarised from 2 outlets · Updated 16 Oct, 06:08 · Archive

Yorkshire Building Society has joined Speak Easy, a scheme using communication cards to help customers with communication difficulties access banking services.

Yorkshire Building Society has joined Speak Easy, a banking industry programme designed to support customers who may find it difficult to communicate.

The scheme uses communication cards featuring common banking requests and clear images to help customers express their needs to branch staff. The cards were developed by Nationwide and Visa with input from people with lived experience of communication challenges, including stroke survivors, deaf individuals, people with learning disabilities and neurodivergent individuals.

Simone Fox, director of customer support at Yorkshire Building Society, said: 'Everyone deserves to feel confident when accessing their finances. Joining the Speak Easy scheme is another step in helping us create a welcoming and inclusive experience for our customers.' She added that the cards provide 'a simple but effective way for people who may find verbal communication difficult to tell us what support they need, helping our colleagues better understand and assist them.'

The Speak Easy cards are now available across Yorkshire Building Society's branch network in York, Malton, Northallerton and Richmond. They cover everyday banking requests such as checking account balances, updating details, reporting lost or stolen cards, and requesting additional support.

How it is being reported

• New scheme in Yorkshire introduces support for customers who struggle to speakYorkshire Building Society, which has branches in York, Malton, Northallerton, and Richmond, has joined the Speak Easy initiative.The Press (York) · 16 Oct, 05:00
• New scheme in Yorkshire introduces support for customers who struggle to speakYorkshire Building Society, which has branches in York, Malton, Northallerton, and Richmond, has joined the Speak Easy initiative.Gazette & Herald (Malton) · 16 Oct, 05:00

In this story: Yorkshire Building Society · Nationwide · Visa · Simone Fox · York · Malton · Northallerton · Richmond

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